Alicia FreitesTop 6 customer experience best practices that leaders in EdTech need to knowTechnology companies use human-machine interaction approaches and occasionally forget that customer experience goes beyond the product…Jan 14, 2021Jan 14, 2021
Alicia FreitesEight Tips for Running a Customer-Friendly BusinessAs a consultant, I need to be knowledgeable of market trends; my passion is customer experience. So I decided to write about Canadian…Mar 10, 2020Mar 10, 2020
Alicia FreitesUnderstanding Your Customers’ Needs and Wants Three steps to elevate your Customer ExperienceAs a consultant understanding clients’ needs and wants is at the center of my practice. To connect with clients, I need to know what they…Mar 9, 2020Mar 9, 2020
Alicia FreitesAre you looking for a great restaurant in Toronto? a UX case…I was trying to select a great option to celebrate my daughter, B-Day. I found that there is no easy way to combine restaurant ratings…Mar 9, 2020Mar 9, 2020